Zammad VM by Anarion Technologies
Zammad on Debian: Zammad is a powerful, open-source helpdesk and customer support system designed for modern businesses to manage and streamline customer interactions effectively. When deployed on Debian, Zammad leverages the stability and security of this widely-used Linux distribution, making it an excellent choice for reliable operations.
Zammad enables seamless ticket management by consolidating all customer communication channels, including email, chat, phone, social media platforms like Twitter and Facebook, and more, into a single unified interface. It supports robust search functionality, custom reporting, and analytics to track performance metrics and improve customer service quality. With features like role-based user management, Service Level Agreement (SLA) tracking, automated workflows, and task assignments, Zammad allows teams to collaborate effectively while ensuring accountability.
On Debian, installation is straightforward using official package repositories or Docker containers, ensuring compatibility and ease of updates. Zammad also offers integrations with third-party tools like Slack, Microsoft Teams, Jira, and customer relationship management (CRM) systems, enhancing its functionality within existing workflows. Additionally, its REST API allows developers to extend its capabilities or integrate it with proprietary applications.
By choosing Zammad on Debian, businesses benefit from a secure, scalable, and highly customizable solution that meets diverse customer service needs, whether for small teams or large-scale enterprise environments. Its user-friendly interface, combined with Debian’s robust performance, ensures an optimal support experience for both customers and staff.
To subscribe to this product from Azure Marketplace and initiate an instance using the Azure compute service, follow these steps:
1. Navigate to Azure Marketplace and subscribe to the desired product.
2. Search for “virtual machines” and select “Virtual machines” under Services.
3. Click on “Add” in the Virtual machines page, which will lead you to the Create a virtual machine page.
4. In the Basics tab:
- Ensure the correct subscription is chosen under Project details.
- Opt for creating a new resource group by selecting “Create new resource group” and name it as “myResourceGroup.”
5. Under Instance details:
- Enter “myVM” as the Virtual machine name.
- Choose “East US” as the Region.
- Select “Ubuntu 18.04 LTS” as the Image.
- Leave other settings as default.
6. For Administrator account:
- Pick “SSH public key.”
- Provide your user name and paste your public key, ensuring no leading or trailing white spaces.
7. Under Inbound port rules > Public inbound ports:
- Choose “Allow selected ports.”
- Select “SSH (22)” and “HTTP (80)” from the drop-down.
8. Keep the remaining settings at their defaults and click on “Review + create” at the bottom of the page.
9. The “Create a virtual machine” page will display the details of the VM you’re about to create. Once ready, click on “Create.”
10. The deployment process will take a few minutes. Once it’s finished, proceed to the next section.
To connect to the virtual machine:
1. Access the overview page of your VM and click on “Connect.”
2. On the “Connect to virtual machine” page:
- Keep the default options for connecting via IP address over port 22.
- A connection command for logging in will be displayed. Click the button to copy the command. Here’s an example of what the SSH connection command looks like:
“`
ssh [email protected]
“`
3. Using the same bash shell that you used to generate your SSH key pair, you can either reopen the Cloud Shell by selecting >_ again
or going to https://shell.azure.com/bash.
4. Paste the SSH connection command into the shell to initiate an SSH session.
Usage/Deployment Instructions
Anarion Technologies – Zammad on Debian
Note: Search product on Azure marketplace and click on “Get it now”
Click on Continue
Click on Create
Creating a virtual machine, enter or select appropriate values for zone, machine type, resource group
and so on as per your choice.
After Process of Create Virtual
Machine. You have got an Option Go to Resource Group
Click Go to Resource Group
Click on Resources : zammad_group
Click on the Network Security Group: zammad-nsg
Click on Inbound Security Rule
Click on Add
Add Port
Add Port
Destination Port Ranges Section* (where default value is 8080)
8080
Select Protocol as TCP
Option Action is to be Allow
Click on Add
Click on Refresh
Copy the Public IP Address
SSH into Terminal and Run these Commands:
$ sudo su
$ apt update
$ cd zammad-docker-compose
$ docker-compose down
$ docker-compose up –d
$ docker-compose ps
Access Zammad Web Interface
Open your web browser and access Zammad web interface on the URL.
“http://IP address:8080”
You should see the following screen. Select “Setup new system” to initiate configuration.
You will be welcomed by Zammad setup page;
Click on Setup new system to proceed.
Setup Zammad Administrator account.
Next, set you organization name, logo and the zammad url; click “Create“.
You can optionally configure email communication channel in the next screen.
Local MTA for sending emails from the server can be configured as well.
Click Continue to go to the dashboard, stats.
After a successful configuration of Zammad from the web interface you should see a page similar to below.
Dashboard, First Steps
OverView
And that is all on installing Zammad Ticketing System on Debian 12.
You can continue with the setup in
order to fully use the Zammad ticketing system.
Enjoy
ThankYou!!!