osTicket is a robust open-source ticketing system tailored for organizations seeking to enhance their customer support and service management processes. It provides a comprehensive platform for managing and tracking support requests, enabling businesses to deliver timely and efficient assistance to their clients.

With osTicket, users can create customizable ticket forms that cater to specific organizational needs, allowing for the collection of relevant information when customers submit inquiries. The system features automated responses to ensure customers receive immediate acknowledgment of their requests, which helps improve overall customer satisfaction.

The centralized dashboard offers a clear overview of ongoing support tickets, making it easier for support teams to prioritize and manage their workload effectively. It includes tools for tracking ticket status, assigning tickets to specific agents, and generating detailed reports to analyze performance metrics and identify areas for improvement.

osTicket also supports integration with various communication channels, including email and web forms, ensuring that all customer interactions are consolidated within a single platform. This integration helps streamline workflows and enhances collaboration among team members.

To subscribe to this product from Azure Marketplace and initiate an instance using the Azure compute service, follow these steps:

1. Navigate to Azure Marketplace and subscribe to the desired product.
2. Search for “virtual machines” and select “Virtual machines” under Services.
3. Click on “Add” in the Virtual machines page, which will lead you to the Create a virtual machine page.
4. In the Basics tab:

• • Ensure the correct subscription is chosen under Project details.
  • Opt for creating a new resource group by selecting “Create new resource group” and name it as “myResourceGroup.”

5. Under Instance details:

• • Enter “myVM” as the Virtual machine name.
  • Choose “East US” as the Region.
  • Select “Ubuntu 18.04 LTS” as the Image.
  • Leave other settings as default.

6. For Administrator account:

• • Pick “SSH public key.”
  • Provide your user name and paste your public key, ensuring no leading or trailing white spaces.

7. Under Inbound port rules > Public inbound ports:

• • Choose “Allow selected ports.”
  • Select “SSH (22)” and “HTTP (80)” from the drop-down.

8. Keep the remaining settings at their defaults and click on “Review + create” at the bottom of the page.
9. The “Create a virtual machine” page will display the details of the VM you’re about to create. Once ready, click on “Create.”
10. The deployment process will take a few minutes. Once it’s finished, proceed to the next section.

To connect to the virtual machine:

1. Access the overview page of your VM and click on “Connect.”
2. On the “Connect to virtual machine” page:

• • Keep the default options for connecting via IP address over port 22.
  • A connection command for logging in will be displayed. Click the button to copy the command. Here’s an example of what the SSH connection command looks like:
    “`
    ssh [email protected]
    “`

3. Using the same bash shell that you used to generate your SSH key pair, you can either reopen the Cloud Shell by selecting >_ again

or going to https://shell.azure.com/bash.
4. Paste the SSH connection command into the shell to initiate an SSH session.

Usage/Deployment Instructions

Anarion Technologies –  osTicket

Note: Search product on Azure marketplace and click on “Get it now”

Click on Continue

Click on Create

Creating a Virtual Machine, enter or select appropriate values for zone, machine type, resource group and so on as per your choice.

After Process of Create Virtual Machine. You have got an Option Go to Resource Group 

Click Go to Resource Group

Copy the Public IP Address

SSH into Terminal and run these commands:

$ sudo su
$ sudo apt update
$ cd /var/www/html/include
$ cp ost-sampleconfig.php ost-config.php