Zammad is a robust and versatile open-source helpdesk and customer support platform designed to transform and optimize the way organizations manage customer interactions and support services. Its primary aim is to provide a unified solution for handling various customer service tasks, ensuring efficient and effective communication between businesses and their clientele.

At the heart of Zammad’s functionality is its comprehensive ticketing system, which enables support teams to track, manage, and resolve customer issues with ease. This system integrates seamlessly with multiple communication channels, including email, chat, and social media, allowing support requests to be centralized in one place for better organization and faster resolution. The platform’s ticketing features are designed to enhance workflow efficiency, with capabilities such as automated ticket assignment, prioritization, and tracking.

Zammad also offers a live chat feature, which facilitates real-time interactions between support agents and customers. This tool helps address immediate concerns and provides a more personal touch to customer service. Additionally, Zammad includes a knowledge base feature, which allows businesses to create a comprehensive repository of helpful articles, FAQs, and guides. This self-service option empowers customers to find answers and solutions on their own, reducing the volume of support requests and enhancing overall customer satisfaction.

The platform’s user-friendly interface is designed to streamline the support process, making it easy for agents to navigate and manage their tasks. Zammad’s reporting and analytics tools further enable organizations to gain insights into their support operations. These tools provide valuable data on ticket volume, response times, and customer satisfaction, allowing businesses to identify trends, measure performance, and make informed decisions aimed at improving their support services.

To subscribe to this product from Azure Marketplace and initiate an instance using the Azure compute service, follow these steps:

1. Navigate to Azure Marketplace and subscribe to the desired product.
2. Search for “virtual machines” and select “Virtual machines” under Services.
3. Click on “Add” in the Virtual machines page, which will lead you to the Create a virtual machine page.
4. In the Basics tab:

• • Ensure the correct subscription is chosen under Project details.
  • Opt for creating a new resource group by selecting “Create new resource group” and name it as “myResourceGroup.”

5. Under Instance details:

• • Enter “myVM” as the Virtual machine name.
  • Choose “East US” as the Region.
  • Select “Ubuntu 18.04 LTS” as the Image.
  • Leave other settings as default.

6. For Administrator account:

• • Pick “SSH public key.”
  • Provide your user name and paste your public key, ensuring no leading or trailing white spaces.

7. Under Inbound port rules > Public inbound ports:

• • Choose “Allow selected ports.”
  • Select “SSH (22)” and “HTTP (80)” from the drop-down.

8. Keep the remaining settings at their defaults and click on “Review + create” at the bottom of the page.
9. The “Create a virtual machine” page will display the details of the VM you’re about to create. Once ready, click on “Create.”
10. The deployment process will take a few minutes. Once it’s finished, proceed to the next section.

To connect to the virtual machine:

1. Access the overview page of your VM and click on “Connect.”
2. On the “Connect to virtual machine” page:

• • Keep the default options for connecting via IP address over port 22.
  • A connection command for logging in will be displayed. Click the button to copy the command. Here’s an example of what the SSH connection command looks like:
    “`
    ssh [email protected]
    “`

3. Using the same bash shell that you used to generate your SSH key pair, you can either reopen the Cloud Shell by selecting >_ again

or going to https://shell.azure.com/bash.
4. Paste the SSH connection command into the shell to initiate an SSH session.

Usage/Deployment Instructions

Anarion Technologies – Zammad

Note: Search product on Azure marketplace and click on “Get it now”

Click on Continue

Click on Create

Creating a Virtual Machine, enter or select appropriate values for zone, machine type, resource group and so on as per your choice.

After Process of Create Virtual Machine. You have got an Option Go to Resource Group 

Click Go to Resource Group

Click on Resources : zammad_group

Click on the Network Security Group: zammad-nsg

Click on Inbound Security Rule

Click on Add 

Add Port

Add Port

Destination Port Ranges Section*  (where default value is 8080)

8080

Select Protocol as TCP Option

Action is to be Allow

Click on Add                                    

Click on Refresh

Copy the Public IP Address

SSH into Terminal and Run these Commands:

$ sudo su
$ apt update
$ cd zammad-docker-compose
$ docker-compose down
$ docker-compose up –d
$ docker-compose ps

Access Zammad Web Interface
Open your web browser and access Zammad web interface on the URL.

“http://IP address:8080”

You should see the following screen. Select “Setup new system” to initiate configuration.

Create first admin account in the next screen.

Provide organization name and click “Create“.

You can optionally configure email communication channel in the next screen.

Local MTA for sending emails from the server can be configured as well.

After a successful configuration of Zammad from the web interface you should see a page similar to below.

ThankYou!!!